Return Policy
RETURN CONDITIONS
1. Return period : Products must be returned within 30 days of purchase. A valid proof of purchase is required for all returns.
2. Product condition: Items must be returned in their original, unused condition and in their original packaging. Returns will be reviewed prior to acceptance.
3. Exceptions: Please note that some items are not eligible for return or exchange. These include customized products (e.g. logo mats), cut goods, special orders and sale items.
4. Returns process : To initiate a return, contact our customer service department. Detailed instructions on how to initiate a return will be provided.
5. Refunds : Upon approval of the return, the refund will be processed via the original method of payment. Return fees may apply, except in cases of product defect or error on our part.
6. Exchanges: Exchanges are subject to stock availability. Please follow the same process as for a return.
We reserve the right to refuse a return that does not comply with these conditions.
If you have any questions or would like more information about our return policy, please do not hesitate to contact our customer service department. Your satisfaction is our priority.
Contact our customer service department at:
- Email: marketing@lanctotcsd.com
- Phone: 514 875-1954